Business & Civility
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Training
Our Curriculum
Ms. Harris is able to serve clients worldwide in image, etiquette, manners, communication training and coaching.
Verbal Communication:
Elements of speaking
Understanding Communication Styles
Small Talk: The Art of Conversation
Listening Skills
Avoiding Communication Catastrophes
Communicating Professionalism:
Overview of communication
What does etiquette/civility have to do with communication?
How are your communication skills?
Components of respectful communication
The 4 E’s Rule
Communicating respect at work
Office Politics:
Is rudeness really an issue in the workplace?
What’s the cost of rudeness to business?
What are your hot buttons?
Untying the Knots – eliminating rudeness in the workplace.
Basics of Business Dining:
Why are table manners and dining etiquette important?
Basics of business dining
The power lunch
Guidelines for mannerful meals
What's your Social IQ?
Dining scenarios
Mixing Business and Pleasure
What is networking?
7 steps to networking success
How to network
Leveraging social IQ
Non-traditional marketing strategies
Tips for effective cocktail communications
Business Travel Etiquette:
Traveling for business
Destination “dos” and “don’t dos”
Spa etiquette
Hotel lounge etiquette
Golf etiquette
Post travel etiquette
Sharing spaces
Corporate Civility
Profiling my client
The basics of corporate courtesy
Courtesy for out-of-town clients
Seasonal greetings and extending and accepting invitations
Dining with clients Event planning
Attending social events with clients
Golf Etiquette
Thank you cards
50 Corporate gift-giving
